Who we are

Our website address is: https://enezatelecom.com/.

Introduction

Eneza Telecom (“Eneza”, “we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner.

This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, products, and services, including the Eneza Business Suite.

By accessing or using our services, you agree to the terms outlined in this Privacy Policy.

Information We Collect

We may collect and process the following types of information:

Personal Information

• Full name
• Phone number
• Email address
• Business name and details

Transactional Data

• Payment records
• SMS and messaging activity
• System usage data

Technical Information

• IP address
• Browser type and device information
• Cookies and usage analytics

Customer Data

[Inference] Data uploaded or managed by clients within Eneza systems (e.g. customer contact lists, financial records, or transaction logs).

 

How We Use Your Information

We use collected data to:

• Provide, operate, and maintain our services
• Process transactions and deliver requested features
• Improve system performance and user experience
• Communicate updates, notifications, and support messages
• Ensure compliance with legal and regulatory requirements
• Prevent fraud, misuse, or unauthorised access

We do not sell your personal data to third parties.

Data Sharing and Disclosure

We may share your information with:

• Service Providers
  Trusted third parties who help us operate our platform (e.g. hosting, payment processing, messaging infrastructure)
• Regulatory Authorities
  When required to comply with applicable laws and regulations in Kenya
• Business Transfers
  In the event of a merger, acquisition, or restructuring

All third parties are required to maintain the confidentiality and security of your data.

Data Security

We implement appropriate technical and organisational measures to protect your data, including:

• Secure servers and encrypted connections
• Access controls and authentication systems
• Regular system monitoring and updates

While we take reasonable steps to protect your data, no system is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your information only for as long as necessary to:

• Provide our services
• Fulfil legal and regulatory obligations
• Resolve disputes and enforce agreements

When data is no longer required, it is securely deleted or anonymised.

Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal data
• Request correction of inaccurate information
• Request deletion of your data
• Object to or restrict certain processing activities

To exercise these rights, please contact us using the details below.

Cookies and Tracking Technologies

Eneza uses cookies and similar technologies to:

• Enhance user experience
• Analyse website traffic and usage patterns
• Improve platform functionality

You can manage or disable cookies through your browser settings.

Third-Party Links

Our website or platform may contain links to third-party websites or services.

Eneza is not responsible for the privacy practices or content of these external platforms.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements.

Any updates will be posted on this page with a revised effective date.

Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

• Email: web@enezatelecom.com

Effective Date

This Privacy Policy is effective as of 26 March 2026.